Use the Hosting Australia Client Area to check an invoice, view its current status and pay an amount that is due. If you have already attempted payment but the result is unclear, check the details before trying again.
View the invoice
- Open the Client Area directly and sign in to your own account.
- Choose Billing, then My Invoices.
- Select the invoice you want to check.
- Read its status, amount, due date and listed services. Make sure it is the invoice you intended to pay.
If you cannot sign in, start with How to log in to your client area. Do not share your login with someone else to have them investigate a payment.
Pay an unpaid invoice
If the invoice is correct, remains unpaid and you have not already submitted a payment for it, use the payment option shown on that invoice. Follow the prompts in the Client Area and check the result before closing the page.
Enter payment details only through the payment process, not in a support ticket or email. After submitting, return to the invoice and check its status. Keep the payment confirmation for your records.
I tried to pay, but it still says unpaid
An unpaid status after an attempted payment needs checking. It does not, by itself, tell you whether the attempt failed or whether a payment still needs to be matched to the invoice.
Before submitting another payment:
- Check that the invoice number matches the payment you attempted.
- Look for a confirmation or error from the payment process.
- Check whether your payment provider shows the transaction as pending, completed or failed.
- Note the payment date, amount and payment method.
If the result is unclear, open an Accounts support ticket through the Client Area. Ask us to check the payment against the invoice before you try again. Do not assume a pending transaction is a completed payment, or that an old reminder email shows the invoice's current status.
The invoice is paid, but my service is still unavailable
Do not pay the same invoice again to try to restore access. Tell support which service is affected, the invoice number and the exact error you see. Payment status and service availability need to be checked separately. We cannot confirm the reason for an interruption from the invoice status alone.
What to include when asking Accounts for help
Send the invoice number, payment date, amount, method and any nonsecret transaction reference. If you attach proof of payment, crop or redact unrelated transactions, bank account details and card details. Never send passwords, security codes or full card numbers.
For overdue invoices, see What happens if I don't pay an invoice on time?. For policy information, see Invoicing and Payment Policies.
