Articles

 Creating a Screen Grab or Screen Capture

Please open the Windows Snipping Tool by clicking the Start button. In the search box at the...

 DNS Problems when Migrating or updating settings

If you are moving your site to Hosting Australia or there has been some other change to your...

 FTP - FileZilla Site Manage Settings

If you are using FileZilla as your FTP client and having issues with the Quick Connect Feature,...

 My site is down!

Before calling, visit http://www.isitdownrightnow.com/  This site will tell you if other...

 NSLOOKUP - Troubleshooting DNS

NSLOOKUP is a tool included with Windows, that will allow you to check DNS records via your...

 Page load or connection interrupted error when logging in

Your IP may be blocked due to excessive failed logins - alternatively, it may be an issue with...

 Remote Support

To assist our customers with support, our Support Team may request remote access to your computer...

 Unblocking my IP Address via Unban Centre

If you are having troubles accessing your website, you may first want to check to see if the site...

 Using the Windows ping tool

In some cases, our support team may ask you to run a "Ping" test. Basically, a ping test is a...