How to request website updates or design changes
Whether you need a small text change, a new page, or a full redesign, we can help. This guide explains how to request work so it gets done quickly and without back-and-forth.
What we can do
- Content updates: changing text, images, prices, contact details, and other content on existing pages
- New pages and sections added to your existing site
- Layout and style changes, including mobile-friendly fixes
- New logos, branding, and full website redesigns
How to make a request
- Open a ticket in the Website Design department (or the Technical Support department for small content changes).
- Use a clear subject line, for example "Update contact page details" or "New services page".
- Include the exact page URL you want changed.
- Show what you want: for text changes, paste the current text and the new text. For images, attach the files.
- Add anything that will help us match your branding: your logo file, colours, fonts, and examples of other websites you like.
- Tell us your deadline if you have one, and who we should contact with questions.
Tips that save time
- One request per ticket. A ticket about three different pages takes longer than three tickets.
- Attach images to the ticket rather than describing them. Screenshots of what you want help finding are also welcome.
- Have your final content ready. If we have to wait for your text or images, the job waits too.
- For a redesign, collect examples of sites whose look and feel you like, and be clear about what you want to keep from your current site.
What happens next
We review the request and confirm what is involved. Some changes are simple and covered by your support, while larger or ongoing work is quoted before we start: Support Rates and Descriptions and How to get your problem solved
Once you approve the quote, we schedule the work, keep you updated on progress, and show you the result before anything goes live. For bigger projects we use project management to track milestones: Project Management
Still unsure?
Not sure whether your request is a quick change or a design project? Open a ticket anyway and describe what you want. We will tell you which category it falls into and what it involves before any work starts.
