Hosting & Reseller Products

Payment Terms
Invoices are produced 14 days prior to the product due date. Invoices will be automatically sent to your registered email address in our system, and also copied to any linked accounts. The responsibility lies with the account holder to ensure details are correct and up to date. Hosting Australia are not responsible for any loss of registration or service interruption due to emails not being received. You can check and update your details via the Client Area.

Reminders are sent at regular intervals.

Late Fees
If an invoice reaches 10 days past due, a late fee of 7.5% or $5, whichever is greater, will apply. This is an automated charge, and will need to be paid in full when the invoice is finalised.

NOTE : If a late fee has applied and the invoice isn't paid including this amount, the invoice will still remain unpaid, and service interruptions may apply.

Suspension of Services
If an invoice reaches 14 days past due and no prior arrangements have been made, the Hosting Australia billing system will automatically suspend all services, including but not limited to: Website, cPanel/WHM and email. Once a payment is made, the service will automatically resume. Please note, in the event of bank transfer processing time may apply as the payment clears to our account.


Domains

Payment Terms
Domain Invoices are produced 30 days prior to the Domain Expiry Date, as listed with the Registrar. Invoices will be automatically sent to your registered email address in our system, and also copied to any linked accounts.

Reminders are sent at regular intervals.  The responsibility lies with the account holder to ensure details are correct and up to date and should a domain lapse due to emails not being received, Hosting Australia is not responsible for any loss of registration or service interruption. You can update your details via the Client Area.

Late Fees
If an invoice reaches 10 days past due, a late fee of 7.5% or $5, whichever is greater, will apply. This is an automated charge, and will need to be paid in full when the invoice is finalised.

Suspension of Services
If an invoice reaches 14 days past due and no prior arrangements have been made, the Hosting Australia billing system will automatically suspend all services, including but not limited to: Website, cPanel/WHM and email. Once a payment is made, the service will automatically resume. Please note, in the event of bank transfer processing time may apply as the payment clears to our account.


Design and Additional Work

Payment Terms
Invoices are produced upon commencement, or completion of work.  

Depending on the size of the invoice, payment terms are either 14 or 7 days. Large projects will also require a 30% commencement payment, and may also require milestone payments. This will be at the discretion of your account manager.

Reminders are sent at regular intervals.  The responsibility lies with the account holder to ensure details are correct. Hosting Australia is not responsible for any service interruption due to emails not being received.

Late Fees
If an invoice reaches 10 days past due, a late fee of 7.5% or $5, whichever is greater, will apply. This is an automated charge, and will need to be paid in full when the invoice is finalised.

NOTE : If a late fee has applied and the invoice isn't paid including this amount, the invoice will still remain unpaid, and service interruptions may apply.

Suspension of Services
If an invoice reaches 14 days past due and no prior arrangements have been made, the Hosting Australia billing system will automatically suspend associated services, including but not limited to: Website, cPanel/WHM and email. Once a payment is made, the service will automatically resume. Please note, in the event of bank transfer processing time may apply as the payment clears to our account.


Removal of Sites from Hosting Australia Servers

If a website, domain or design invoice remains unpaid and reaches over 30 days past due, all associated services may be removed from Hosting Australia servers. Should this occur, website files, settings and emails will be non-recoverable. Hosting Australia accepts no responsibility for loss of income or redesign costs should this occur due to an unpaid invoice.


Obtaining Passwords and Website Files on Suspended Sites

Should your services be suspended due to an overdue invoice and you then wish to obtain website files and/or access your cPanel, a full payment of the overdue amount is required. Once this payment has been made, services will be unsuspended and you will be able to access all areas of the site as per normal.


Refund Policy

Hosting Australian do not offer a refund policy on any domain, hosting or design products.

Should an error occur within our billing system, refunds and corrections will apply, at the discretion of our account manager.