There are two ways to reset your WordPress password.
OPTION 1 (Easy)
- Visit the WordPress login page in your web browser, which is normally your domain name, followed by /wp-admin. For example, if your domain was www.acme.com, you would enter www.acme.com/wp-admin in your web browser.
- On the login page, below the login box, click on "Lost Your Password".
- On the next page, enter the username or email address linked to your WordPress site, and click on Get New Password. You will shortly receive an email with details on how to reset your password.
OPTION 2 (Advanced)
If the above method does not work, please follow the steps found in the document linked at the bottom of this article.
If you are unsure about how to follow these steps, do not attempt as this can potentially break you website. Please contact Hosting Support, and we can perform this task for you. There is a flat fee applicable for this of $45.
NOTE - a fee is applicable, as we do not store passwords for clients Joomla or WordPress sites and support staff must access and manipulate the database to reset a login password. It is not just a simple matter of resetting like other logins maybe within the Hosting Australia system.
Please note, the below document assumes you have a reasonable knowledge of Database manipulation.
If you would still like to do this yourself, please follow the steps in this document.
You may also find this article helpful in obtaining the database name.
