To access your Dedicated WordPress server via FTP, you will need to create a secure FTP connection, or SFTP. We support Filezilla for doing this. (Please note, other SFTP clients can be used but support provided by Hosting Australia may be limited).
If you are using FileZilla as your FTP client, rather than using the Quick Connect Feature, we would suggest using Site Manager to connect.
To set this up, please follow the below steps:
1 - Open FileZilla, then from the top menu, choose FILE and SITE MANAGER
2 - On the SiteManager page, choose NEW SITE (See image below in step 3)
3 - Enter details as below:
HOST - Your domain/Website address
PORT - Can leave blank
LOGON - Normal
USERNAME - root
PASSWORD - [YourRootPass]
NOTE: Root password can be obtained by following these steps
If you require further assistance, please contact the support team.
