Add your Microsoft 365 email to the Mail app on your iPhone or iPad. Then you can send, receive, and organize emails.
Before you can add your account, you must first ensure that you have your password.
If you do not know your password, please contact support before attempting to add the account.
PLEASE NOTE - Because there are multiple phone types/versions, there will be a $75 charge if you are unable to follow this step-by-step guide and require additional assistance from our support team.
If the account is already on the device you will have to remove it before adding the new account.
-
Open Settings.
- Scroll down and select Mail > Accounts.
-
Choose the email account you want to remove.
- Select Delete Account.
-
To confirm, select Delete Account or, in some cases, tap Delete from My iPhone.
Once the account has been removed you can follow these steps to add you M365 account.
- Open your iPhone or iPad's Settings.
- Tap Mail > Accounts. (Depending on your iOS version, you might need to tap Passwords & Accounts.)
- Tap Add Account.
- Tap Microsoft Exchange.
- Enter your Email and a short Description (like your company's name or email type), and then tap Next.
- Tap Sign In to confirm you want to use your Microsoft Exchange account.
- Enter your Password and tap Sign In. (You might need to select your account type as Work or school, not Personal, to continue.)
Note: If Microsoft can't find your account, you might be asked to enter your details manually:
• Email: Your Microsoft 365 email address
• Password: Your Microsoft 365 email password
• Server: outlook.office365.com (this is required)
• Domain: This can be left empty
• Username: Your Microsoft 365 email address - Tap Next. You might be asked to select Consent on behalf of your organization. This allows Microsoft 365 and the Mail app to work together. Tap Accept.
- Tap Save. You can come back and update settings here at any point.
- That's it! You'll see your Microsoft 365 account under Accounts.
