Access to the Firewall in WHM (CSF) is by request only. If you wish to request access, please email support@hosting-australia.com, confirm your reseller username and advise you wish to have access to CSF. Once access is granted, the below steps can be used to access and check for Firewall blocks.
- Access WHM as normal. (See here for details on how).
- Once logged in, search for FIREWALL in the left hand side search menu. See point 1 in image below.
- Click on CONFIGSERVER SECURITY & FIREWALL from the search results. See point 2 in image below.
- On the CSF page, you can either search for an IP or perform a QUICK UNBLOCK.
Please direct your client to visit www.whatsmyip.com.au from the device they are blocked on, and use this IP in step 4 above.
