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Supporting my reseller account retail customers Print

  • 2
If you have a Hosting Australia reseller account, it is your responsibility to manage the support and billing of all your retail clients.  This includes but is not limited too:

  • Providing cPanel details
  • Creating accounts
  • Creating and managing email addresses
  • Setting up clients PC
  • Sending month invoices for retail hosting
  • Editing and support websites


Hosting Australia provides support on a server level or related to WHM only.  If you need us to assist with a retail customer related issue, we can certainly do so...but charges will apply.

For more information regarding how Reseller support works, please see THIS ARTICLE.

Please see THIS ARTICLE for information regarding the different types of support, including a definition of server support, as mentioned above.

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domains renewal auto renew cpanel password domain registrant nameservers ns wordpress temporary url development parked domains addon domains sub domains parking domain aliases aliases resellers bandwidth quotas disk space packages upgrade joomla security imap pop server ports ports email settings backups backup cpanel backup protocol spam spamprotect email smtp smtp auth smtp authentication outgoing mail csr https ssl certificates crt archives sharing share shared calendars contacts webmail caldav carddav php software cms php version outlook mail archive dns migrations transfer filtering whm hacking malware ftp filezilla windows smartphone setup php settings max upload size vps restart stop start firewall blocked ip address banned ip blocked ip banned cpanel username access cpanel password nslookup tips troubleshooting migrating hosted exchange exchange cloud email cloud service dedicated the final step is to create your WordPress Server instance. This you will see a section simillar to that shown below: or you can access via our homepage and the MY ACCOUNT link. Once you have placed your WordPress Server order and received th see notes on some fields as per below:SERVER choose SERVICES and then MY SERVICES from the primary menu. if you set the domain to 'mydomain.com.au' and the hostname to ' you will need to set this as 'vps.mydomain.com.au'. If you do no you will receive an error.SELECT LOCATION: and has been set during the previous order process. Contact supp click on CREATE. Setup will then commence and normally takes aro owa macmail mac apple google verification domain verification text records username development sites sub domain reset email password resetting password resetting email password email password reset iphone account type domain privacy id protection outages planned maintenance server outage error site not loading server status server report network status domain cancellation do not renew domain cancel domain email quota email account size email size email forward email forwarder forwarding emails automatically forward emails auto responder auto reply automatic email reply automatic email responder out of office email on holidays email fusion hosting fusionwm password reset Whatiswebhosting Webhosting web-hosting Hosting webdev Web Development Website What is web hosting? Australia Web Host Australia Business Tips Growth Personal Email managed support support packs pre paid hours fusion managed hosting pre paid support web design Servers What is a domain web address URL reseller package create package disk quota change package time time settings timezone server time rsf rapid ssl vps password root vps dedicated wordpress root cant access my site email password add email account new email account remove email account delete email account delete email change email password modsec site blocked site down spam filter Jet Backup hostname outlook settings Google Domains email account database sql sql database data base remove account from whm delete account from whm terminate whm account clear cache firefox chrome edge wordpress updates manually update wordpress plugins wordpress plugin updates IP address lookup

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket