FusionWM - What types of support are included and excluded? Print

Included Items - FusionWM One and FusionWM Elite

Below list are all the services that are included with the FusionWM service.

Note: This list is not meant to be all-inclusive. Items not listed will be at the discretion of Hosting Australia.

1. Web Hosting Package, as specified by the package limits
2. WordPress Updates (Non-automated, as requested)
3. Plugin Updates (Non-automated, as requested)
4. Changes to Site Text
5. Minor Style (CSS) Changes
6. Contact Details Changes
7. Contact Form Changes
8. Logo Changes
9. Basic Text Changes
10. Add/Removing Images
11. Detail/price changes
12. Image changes
13. Removing of Products

Included Items - FusionWM Elite Only

The below items are only included with the Elite Package:

1. Detail/price changes
2. Image changes
3. Removing of Products

Excluded Items

Below list are all the services that are excluded from being covered by the FusionWM service.

Note: This list is not meant to be all-inclusive. Items not listed will be at the discretion of Hosting Australia.

1. Domain Registration Fees
2. SSL Certificate Renewals
3. Malware/Hacking Repairs
4. Resolving of site issues caused by unknown 3rd parties
5. Blog Updates
6. Major Structural Changes (PHP or CSS)
7. Graphic/Image editing
8. Adding Products
9. Malware/Hacking repair or removal
10. PHP compatibility fixes