Reporting SPAM Print

If you are still receiving SPAM emails whilst using the SPAMProtect filtering system, you can use the below methods to report spam:

1 - Via Email

If your email client is not supported by any of the plugins below or you would prefer to not use a plugin,  it is possible to report spam by forwarding the spam email(s) as an attachment to the below address:

spamreport@spamprotect.com.au

All messages attached in .eml or .msg format will be processed by this system.

NOTE - it is very important you forward the SPAM email as an attachment.

To forward as an attachment, see below steps:

1 - Open a new email reply window to this ticket.
2 - Whilst leaving the reply email window open, go into the folder where the email you have been asked to send is located.
3 - Drag the email from that folder into the email reply window created above and drop. This should create it as an attachment.
4 - Click send.

2 - Outlook Plugin

SPAMProtect provides email client add-ons to report Spam that was not correctly blocked to our central systems.

1. Addon for "Microsoft Outlook 32-bit"
2. Addon for "Microsoft Outlook 64-bit"

Since version 2010, Office is also available in 64 bits. If you have 64-bits Windows installed, you probably also have Office in 64 bits. In order for the add-on to work, you should install the correct version that matches your Outlook version.

For Outlook 2007 you have to use the 32 bits version.

3 - Apple OSX Plugin

To report spam to the SpamExperts systems and databases please use the following tool.

Click here to download

Please make sure your Mail.app is closed before installing the application

4 - SPAMProtect Administrator Interface

A "Report Spam" button is present in the SPAMProtect Panel. (See HERE for steps on how to access) You can upload a spam message on the page to train the anti-spam filter. It is a 'drag 'n' drop' feature, meaning you can save the Spam email to your system, then drag and drop the email into the "Report Spam" area.

You can also directly Upload the email in a .eml or .msg format.

Be Advised: Only emails that have been processed by the cluster you are reporting to are accepted.Currently, only the .eml or .msg formats are supported.