Unblocking my IP Address in the Firewall

If you are having troubles accessing your website, you may first want to check to see if the site is down for just you or for everybody via this handy page - www.isitdownrightnow.com - If the site is reporting as up, but you still cannot access the page, it's possible your IP has been blocked. 


Unblocking IP via Unban Centre

You can check and clear an IP Block via the Unban Centre in the client area.  

  1. Login into the Hosting Australia client area, clients.hosting-australia.com/ OR Click My Account the
             hosting-australia.com homepage.




  2. Enter Email Address & Password. If you signed up to hosting-australia.com via Facebook, you can log
             in using Facebook details.




  3. From the Client Login Area,Click on Services, then choose My Services from the drop-down menu.




  4. From the list of services, locate the account you wish to access and click the green ACTIVE button to
             the right-hand side to enter the Product Details page.




  5. On the service detail page, choose IP UNBAN CENTER from the left-hand side menu.




  6. Click on the shield symbol, to the right of the service you wish to unban, shown below:




  7. In the pop-up window, enter the IP address (If you have a reseller account), shown as Step 1 below or
             just click UNBAN, to clear your current IP, shown as Step 2 below.


Unblocking IP via Webmail

You can check and clear an IP Block via the Unban Centre in the client area. 

  1. Visit your domains webmail - [domainname]/webmail or webmail.[domainname]



  2. You will be greeted by the HA firewall block screen. This will explain why the IP has been blocked


  3. Scroll down and check the "i'm not a robot" box, then click Unblock.



  4. Refresh the page after the request has been submitted.

 

 

  • 1203 Users Found This Useful
Was this answer helpful?

Related Articles

The Importance of a GOOD Password!

Why do I need a 'STRONG' password? All I have is a small email account I use occasionally? The...

What Version of Outlook Do I have?

If you need to know what version of Microsoft Outlook you are running, please follow the below...

Outlook - Check email account settings

If you are having delivery issues, or have been advised by a Hosting Australia support team...

Leave a Copy of mail on server (Email Quota Issues)

To configure your POP email client to leave a copy of mail on the server, please follow the below...

Outlook 365 Autodiscover Error

If you are using a Hosting Australia Hosted Exchange service, there is sometimes a conflict...